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GENERAL INFORMATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Business Hours:
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Monday - Thursday 8:30 am - 5:00 pm
Friday 8:30 am - 2:00 pm |
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Customer Service Numbers:
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Local:
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860-289-9501 |
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Toll Free:
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800-242-9501 |
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Fax Number:
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860-291-9098 |
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Shipping Address:
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Century Color Laboratories Inc.
494 School Street
East Hartford, CT 06108-1194 |
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E-mail Address:
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cs@centurycolor.com |
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Web Site:
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http://www.centurycolor.com |
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FTP:
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ftp://69.37.163.131 |
| TERMS |
| Three types of accounts are available: Prepay, COD and Open Account. Should you
wish an "Open Account" with Century Color you must complete our credit application. You will be notified
upon approval. Otherwise all orders shall be prepaid to avoid COD shipments. COD shipments shall carry an additional COD
charge of $7.50. All orders under $100.00 will have a packaging/handling charge of $1.00. Orders received without
payment shall be returned COD. All accounts having an outstanding balance at the end of the month shall receive
a statement dated at the close of business on the last working day of the month. All statements are due "Net" payable
in full by the 10th of the month following statement date. Any account not paid in full by the 26th of the following
statement date shall be subject to a 1.5% per month service charge (18% per year). Any open account not paid in full
by the 26th of the month following statement date hall be considered in violation of "Open Account" privileges. |
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| SHIPPING |
| All orders over $300 are shipped free of charge. All orders are shipped United Parcel Service. Work being shipped to a Post Office
Box will be sent via 1st Class mail. Additional charges for Overnight or 2nd Day Air Shipments will be billed to you
at our cost. All shipped orders under $300.00 will be billed at our cost. Orders will be group shipped as much as possible to reduce shipping charges. |
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| SERVICE SCHEDULES |
| All orders received in the lab after 3 PM shall be considered as having been
received the next working day. Normal service times are based on an average work flow and are established only as a
guide for you and the lab. In cases of unusually heavy or light work flow, variations are likely to occur. Improperly
exposed material, mixing of categories, vague instructions or unusual or difficult art corrections may also contribute
to order delays. |
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| ORDER CORRECTIONS |
| If for any reason it should be necessary for you to return any part of an order,
you must return (1) the print and (2) the original order envelope with (3) explicit instructions concerning what needs
to be corrected. |
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| SUPPLIES |
| Prepaid mailing envelopes, film boxes, order envelopes, etc., are supplied on
request at no additional charge. |
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| SURFACES |
| All work is printed on "E" surface paper. |
| GUARANTEE |
| Should any of our work be defective because of paper processing characteristics,
Century Color will remake the prints at absolutely no charge. |
| LIABILITY AND WARRANTY |
| The return of any film or print to us for processing or any other purpose will
constitute an agreement by you that if such film or prints if damaged or lost by us or any subsidiary company,
even though by negligence or other fault, it will be replaced with an equivalent amount of unexposed film
and processing and, except for such replacement, the handling of such films and prints by us for any purpose is without
warranty or liability. |
| GENERAL |
| Special quotations will be furnished for services not listed. All prices are
subject to change without prior notice. |
| MEMBERSHIPS |
| Century Color is proud to be a member of the following photographic associations: |
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CPPA - Connecticut Professional Photographers Association
PPANE - Professional Photographers Association of New England
APCI - Association of Professional Color Imagers
PMA - Photo Market Association |
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Paul DerBoghosian (CEO) served as president of APCI in 1984.
Greg DerBoghosian (President) served on the board of APCI from 2000-2002.
Since 1997 Greg has served on the Wedding/Portrait Lab Committee for PMA. |
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